Refund policy
LARKA provides a 60-Day Money Back Guarantee covering eligible product defects and fulfilment issues.
If your product arrives damaged, defective or faulty please contact us within 60 days of delivery at support@shoplarka.com.
To assess your claim, we may require:
- Your order number and email address used at checkout
- Photographs or video showing the issue
- Any other reasonable information required to verify the claim
Once your claim has been reviewed and approved, we may provide a replacement or refund, depending on the circumstances.
Change of Mind
We do not accept returns or provide refunds simply because a customer:
- Changes their mind
- No longer wants the product
- Decides not to use the product
- Finds a similar product elsewhere
- Expected different results
- Ordered more than they intended
- Failed to use a discount code
- Accidentally completed an order
Our 60-Day Money BackGuarantee is not a free trial or satisfaction-based return program.
Incorrectly Placed Orders
Customers are responsible for reviewing their order before completing checkout.
Refunds are generally not provided for customer ordering errors, including:
- Incorrect product selection
- Incorrect quantity
- Duplicate orders placed by the customer
- Incorrect or incomplete shipping information
- Failure to apply a discount code
- Ordering to an address where the customer can no longer receive the parcel
If you notice an error immediately after ordering, contact us as soon as possible. We will attempt to assist, but changes or cancellations cannot be guaranteed after fulfilment has begun.
Packaging & Product Appearance
LARKA works with third-party manufacturers, suppliers and fulfilment partners.
From time to time, products may arrive with different packaging, bottle designs, labels, outer boxes, colours, fonts, caps or other cosmetic packaging variations compared with photographs shown on our website.
Packaging may change because of:
- Manufacturer updates
- Supplier changes
- Batch changes
- Regional packaging requirements
- Inventory availability
- Fulfilment centre stock
- Branding or design updates
Where the product itself remains materially consistent with the product ordered, packaging differences alone are not considered a defect or fulfilment error and do not qualify for a refund.
Website photographs are provided for illustrative purposes and packaging may vary.
Used or Opened Products
Products that have been opened or used are not eligible for return solely because the customer has changed their mind.
An opened or used product may still qualify where there is a genuine defect, damage, incorrect item or other issue protected under applicable consumer law.
Return Shipping
Customers should not return products without contacting LARKA first.
Unauthorised returns may not be accepted or processed.
Where a physical return is required, return instructions will be provided by our support team.
Customers should not send products to the address shown on the original shipping parcel unless specifically instructed to do so, as our fulfilment facilities may differ from our business or returns address.
Refund Processing
Approved refunds will be issued to the original payment method where possible.
After a refund is issued, processing times are controlled by the customer's bank or payment provider and may take additional business days.
Original shipping costs are generally non-refundable unless required by law or the issue resulted from an error attributable to LARKA.
Consumer Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded under applicable consumer protection laws.